Refund & Return Policy

1. Principle — no refunds

All payments made to Razycut are final and non-refundable, in whole or in part, save for mandatory statutory provisions or an express commercial decision by Razycut.

This policy applies to all offers: Starter, Pro and Premium subscriptions, monthly or yearly billing, minute top-ups and additional services.

2. Non-refundable activation fees

Every subscription includes flat activation fees equal to 20 % of the amount paid, definitively earned by Razycut upon payment.

They cover costs irrevocably incurred at payment, regardless of any use: account opening and provisioning, immediate allocation of the minute quota, reservation of processing and hosting capacity, opening of access to AI models and publishing platforms, and processing fees retained by the payment provider.

These fees remain earned in all circumstances: withdrawal, immediate termination, account deletion, or no use of the service at all.

3. What counts as service supplied

The service is deemed supplied as soon as your access and your minutes are made available, whether or not you consume them.

The service is deemed fully and definitively performed, for the video concerned, as soon as at least one clip has been generated from it. No refund request or dispute may be raised on that basis thereafter.

Consumed minutes are non-recoverable, non-refundable and non-transferable.

4. Annual subscriptions

Each annual subscription is a firm and indivisible commitment, paid in advance in a single instalment for twelve (12) months.

Cancellation during the year gives rise to no refund, not even partial, and no pro-rating, including for prepaid unused months.

5. Payment, automatic renewal and cancellation

Payment is charged immediately when you subscribe: there is no free trial. The subscription then renews automatically at each billing date (every month for monthly billing, every year for yearly billing), on the payment provider's schedule (Whop, or Dodo Payments in some countries), until you cancel. The payment provider sends reminders before renewal to the email address used at purchase.

Upgrading to a higher plan: the new plan is charged in full, immediately, with no proration. The previous subscription is stopped, with no refund or credit for the current period. There is no downgrade during a period: you must cancel, then subscribe to the plan you want.

Cancelling in Razycut, at any time: Settings page, « Unsubscribe » button, then confirmation. It takes effect IMMEDIATELY: no further charges, access to paid features cut off and remaining minutes reset to zero right away, with no refund or proration of the current period. If the payment provider does not confirm that charges have stopped, nothing is changed and an error message asks you to try again.

Cancelling from your Whop account (Profile → Orders → Cancel membership): the end date of the subscription is then set by Whop. As soon as Whop notifies Razycut that the subscription has ended, access to paid features is cut off and remaining minutes are reset to zero, with no refund or proration.

Subscriptions paid through Dodo Payments: there is no customer portal allowing you to cancel by yourself. Cancellation is done from the Razycut Settings page; if your account has been deleted or the button is unavailable, email support@razycut.io — we stop the charges on receipt.

Failed renewal charge: access to paid features is suspended and further charge attempts are made over a few days. If one of them succeeds, access is restored; otherwise the payment provider suspends or cancels the subscription: access stays cut off until the payment is settled, and a cancellation has the same effects as cancelling yourself (remaining minutes reset to zero, no refund).

Last charge attempt: after those few days, one LAST single attempt may be made, on the payment method you saved when subscribing, up to around thirty (30) days after the initial failure, for the amount of the unpaid instalment (discounts included) and for that period only — it restarts no subscription and leads to no further charge. If it succeeds, access and the minutes for that period are restored. You consent to this when you confirm your payment and tick the box accepting the Terms of Use, whose article 3 (Subscription & billing via Whop) sets out this authorisation. No attempt is made where the initial decline is final (lost, stolen or expired card, closed account, payment stopped), nor after a refund or a dispute.

To stop any further charge attempt for good, at any time and free of charge: cancel from the Settings page; and if your access is already cut off and the cancel button is no longer shown, use the « Stop the last payment attempt » button displayed on that same Settings page. You may also email support@razycut.io: we stop the attempt on receipt.

Deleting your account cancels no subscription — neither the plan nor the add-on subscriptions (100K views, 10K followers): deletion erases your data but does not by itself terminate the recurring payment authorisation given to the payment provider. Cancel first, then delete.

Once the account is deleted, cancelling is no longer possible from Razycut: it is done from your Whop account, or by request to support@razycut.io. Signing up again with the same email address does not restore the access tied to the previous subscription: do not subscribe a second time — email us.

Forgetting to cancel, not using the service, or losing interest are not grounds for refunding a charge already taken.

6. Failed processing

A failed processing job is never charged: the corresponding minutes are automatically credited back to your account. This mechanism is the full and exclusive compensation due for a failure.

Content that cannot be processed (ongoing live streams, private, deleted, geo-restricted or protected videos) does not constitute a defect of the service.

7. Mandatory prior complaint

Before any dispute, refund request or chargeback, you undertake to contact support@razycut.io first. We answer and review in good faith any payment-related complaint within fourteen (14) days.

Any chargeback relating to a performed service is a serious breach; Razycut reserves the right to recover the sums due together with all bank, dispute and collection fees incurred.

8. Mandatory rights

Nothing here affects the mandatory rights granted to consumers by applicable law. Any provision held contrary to public policy shall be deemed unwritten, without affecting the validity of the others.

Governing law: French law. Jurisdiction: French courts.